Fixing a Failed Automatic Renewing Membership

You received emails from Paypal and AAC saying that your automatic annual payment to us has failed.

Read on, but don’t panic, I know it looks like a lot of steps, but that’s just because we don’t want to leave anything to chance. Fixing this is easy and will only take a minute.

When you click on the link to PayPal in Step 1, this page will stay open in another tab in your browser so you can refer to it, or if you prefer you could even print it out.

Step 1

Click to login to Paypal (top right corner of the PayPal screen):

  • Your Paypal email address and password may (and the password should) be different from that you use on our site.
  • If you have forgotten your Paypal email address, have a look in your inbox (including junk mail) for any notification you may have received from them, and it will be the email they used for you.
  • If you have forgotten your Paypal password, use the “Forgot your email address or password” link, under the login button.

Step 2

Click on the little cog wheel as shown below (red circle).

top_bar

Step 3

  • Click on Payments.
  • The screen will change, then click on Preapproved payments.

Paments-preaproved

Step 4

  • You will see a list of all your subscriptions.
  • Check for one that has “Attainable Adventure Cruising Ltd” under “Merchant”. That’s us.
  • Click on it.
  • If the status shows as Canceled, the only thing to do is manually renew your membership: CLICK HERE.
  • If the status is still Active, or Suspended, or most anything else Paypal comes up with, read on.

Subscription

Step 5

  • Scroll down to “Subscription Funding Source” (see above).
  • Select either direct debit from a linked bank account, if you have one, or a valid credit card. (You are less likely to have to do this again if you select direct debit from a bank account.)
  • Of course the reason you are here is probably because your credit card expired, if so skip to step 6.
  • But if you have a valid credit card or bank account select it.
  • Scroll down and click Update Information (see above graphic).
  • Within a few days Paypal will bill you for the renewal and your membership will stay active.
  • Skip Step 6 and go to Step 7 below.

Step 6 (expired card)

  • Click on Wallet in top menu.
  • Click on Link a card or Link a bank account, as you prefer.
  • Enter your card information.
  • Click on Save.
  • Click on the little cog wheel thingy again.
  • Click on Payments in the blue menu.
  • Click Preapproved Payments.
  • Select Attainable Adventure Cruising.
  • You will be back at the screen shown in Step 5.
  • Select the card you just entered.
  • Scroll down and click Update Information.
  • Within a few days Paypal will bill you for the renewal and your membership will stay active.
  • Move on to Step 7.

Step 7

Go and have a large adult beverage or whatever your sin of choice is. Anyone who successfully navigates Paypal deserves anything they damned well want.

If you need any further help, please contact us.