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Attainable Adventure Cruising

The Offshore Voyaging Reference Site

Help—The Site Does Not Remember Me

We know you’re frustrated and just want us to fix this, but 99% of the time that’s not going to work, because the problem is almost certainly on your device.

We are happy to help you fix it but you will need to work with us, we cannot fix it from here.

The Problem

First off, a little theory. Sorry, but if we are going to get this fixed we have to understand where the problem is. Here we go:

  • Our site (and every other site with a login) writes a cookie to your device when you log in. This is just a little piece of data that your browser can access, it does not breach your privacy.
  • Then, when you load a new page, the site checks for that cookie and shows you all the content.
  • If you don’t check the “remember me” check box when you log in, the cookie stays in your browser until you close that page, or go to another web site.
  • If you do check “remember me” when logging in, the cookie is written to the memory of your device and stays there for 90 days or until you specifically delete it.
    • This is much more robust and will keep you reliably logged on. We recommend this option, however:
      • If the device in question is shared with people you don’t know and trust and/or is not protected with a password or login code, then using the “remember me” box is not a good idea.
      • That said, even if someone got into your account at AAC, the only thing they could access is your email address. Your financial information is stored at Stripe or PayPal and even we can’t see it.
      • More on privacy.

The Fix

The three most common problems are:

  1. Cookies are disabled in your browser. For help to enable cookies CLICK HERE.
  2. Very occasionally it seems that a browser’s cookies get scrambled—phones and tablets seem to be particularly prone to this. The best bet is to clear all cookies and start again. For help clearing cookies CLICK HERE.
  3. You are using a private browsing window, sometimes known as incognito, which causes the browser to throw away all cookies when the window is closed.

If none of that worked, we need to move on to less common stuff:

  1. An ad-blocking app. These apps often block cookies and will interfere with our login. We don’t have any ads, so you can tell the blocker not to block morganscloud.com and www.morganscloud.com. Or, better still, delete the ad blocker (temporarily if you like) and see if that fixes the problem.
  2. An anti-tracking app. This too will block our login cookies. If you have one of these, I suggest you get rid of it. All the modern browsers have built-in tracking blocking and privacy and/or you can opt out of companies like Google tracking you, so you don’t need the app.